11: Unrestricted access to use communication devices

(their own or hospital devices) for remote connectedness and support (with partners, family, peers, etc.) while parents are in the NICU with their infant.

This immediate access to information supports parental confidence

Chapter 11 Key Points

Awareness

  • Technology keeps families informed and connected
  • Devices reduce isolation and enhance participation
  • Access should be safe, supported, and equitable

Assessment

  • Can parents use phones or video calls freely?
  • Are hospital devices provided when needed?
  • Are privacy and consent protocols clear?

Action

  • Enable secure digital communication options
  • Offer hospital-owned devices when needed
  • Educate staff to support virtual family engagement

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Authors

Jessica Daigle, MD

Colby L. Day, MD

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DISCLAIMER
Readers are advised to adapt the guidelines and resources based on their local facility’s level of care and patient populations served and are also advised not to rely solely on the guidelines presented here.